Privacy & Terms
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PRIVACY & TERMS
The Provider: The DLUX Photobooth
The Customer: The party booking The DLUX Photobooth
This contract establishes an agreement between "the Provider" and "the Customer" for the hire of The DLUX Photobooth. It constitutes the entire written understanding between both parties and supersedes any other agreements, written or oral.
1. Service Period
1.1. The service period includes the rental hours requested plus one hour each for setup and dismantling. For example, a four-hour rental period will have a total service period of six hours.
1.2. The quote provided by The DLUX Photobooth includes setup and dismantling of the photo booth.
1.3. During the rental period, the photo booth will be operational. However, the Provider may temporarily pause the service for maintenance without extending the time or reducing the cost unless agreed otherwise.
1.4. Extensions to the rental period can be arranged with prior approval from The DLUX Photobooth attendant, either before or during the event.
1.5. Additional rental hours beyond the agreed service period will be billed at $200 per hour.
1.6. If the Customer ends the service earlier than the agreed time, no refund or deduction will be provided.
1.7. If the venue requires paid parking, this expense will be covered by the Customer.
1.8. A $50 stair fee applies if the venue has stairs and no lift access.
2. Cancellation, Reservation Fee, and Booking
2.1. A non-refundable reservation fee of $200 is required to confirm the booking. The date is not secured until the deposit is received. The remaining balance is due 10 days before the event.
2.2. The Provider is not obligated to provide services if full payment is not received.
2.3. Requests to alter the agreed hire date must be made at least 14 days prior by contacting The DLUX Photobooth via phone or email. Approval is subject to availability. If the booking is canceled by the Customer, the deposit will not be refunded.
2.4. The Provider may cancel the booking at any time and will refund any paid fees, including the deposit, within a reasonable timeframe.
2.5. Changes to the agreed date or time will require a new written agreement.
2.6. A travel surcharge may apply for events outside the Melbourne metropolitan area or within the Melbourne CBD. Additional surcharges for certain dates will be communicated prior to contract agreement.
3. Venue Access, Area Requirements, and Electrical Supply
3.1. The venue must provide a suitable area with a minimum floor space of 3m x 3m and a 240V power outlet within 5m of the booth location.
3.2. For outdoor events, the booth must be placed under protective cover on a level, concrete-like surface. If the Customer cannot provide this, the Provider reserves the right to end services in inclement weather without issuing refunds.
4. Damages to Equipment
4.1. The Customer is fully responsible for any damage to the Provider’s equipment (other than normal wear and tear) caused by misuse by the Customer, their guests, or employees. This includes damage from theft, fire, flood, or accidental damage.
5. Indemnification
5.1. The Customer agrees to indemnify the Provider against any liabilities related to the event and the use of the Provider’s equipment.
5.2. The Customer indemnifies the Provider from liabilities associated with photos taken by the booth, employees, or affiliates.
5.3. The Provider is not responsible for injuries incurred during the use of the photo booth.
6. Use of Photo Booth Images
6.1. The Customer must inform guests that all photographs taken are saved and owned by The DLUX Photobooth. Photos may be used for marketing or promotional purposes. Use of the booth constitutes agreement to these terms.
6.2. The Customer releases The DLUX Photobooth from any liability related to the use of photos, including claims for libel or invasion of privacy.
7. Miscellaneous Terms
7.1. This contract is the entire agreement and may only be modified in writing with mutual consent.
7.2. If the Provider is unable to deliver services for more than 50% of the agreed service period, a pro-rata refund will be issued.
7.3. If on-site printing is unavailable, photos will be uploaded to the Provider’s gallery (https://www.dluxphotobooth.gallery/) for download.
7.4. If no service is provided, the Provider’s maximum liability is a full refund of all payments received.
7.5. Food and beverages are strictly prohibited inside the booth and on the prop table.
7.6. The Provider reserves the right to exclude intoxicated individuals or anyone acting in a manner that may damage the booth.
7.7. The Provider may withhold or remove props if they are being damaged or repeatedly removed from the booth area.
7.8. Provision of meals for staff is appreciated for events lasting four or more hours.